varmilo mechanical keyboard
Website Policy

Varmilo Official Website User Service Agreement

I. Notice Hereby we would like to remind you (user) before registering, please read this "Varmilo Official Website User Service Agreement" (hereinafter referred to as "Agreement") to ensure that you fully understand all terms in agreement. Your registration, login, operating , etc. will be deemed to have been read and understood and agreed to be bound by the terms of this Agreement. If you do not agree to this agreement, or have any questions about the terms of this agreement,please contact Varmilo. This agreement stipulates the rights and obligations of the user when browsing, inquiring, product purchasing and customizing service. (hereinafter referred to as "service"). “User” means the individual or organization that registers, logs in, and uses the service. This agreement may be updated by Varmilo time to time. The updated terms of the agreement will be replaced by the original terms and conditions without prior notice. Users can check the terms of the latest agreement on this website. After modifying the terms of the agreement, if the user does not accept the revised terms, please stop using the services provided by the Varmilo official website. Users who continue to use the services provided by Varmilo official website will be deemed to accept the revised agreement.

II. Account registration Users need to register "Varimilo official website" account before using this service. The "Varmilo official website" account should be registered with the email account. Please use the email account that has not been bound to the "Varmilo official website" account and the email account that has not been banned under this agreement. The official website of Varmilo can change the way which account is registered and bound according to user needs or product needs without prior notice to the user. If the applicant in the registration has a precedent that is banned by the" Varmilo official website" or is suspected of false registration and abuse of the name of others, and other reasons for not being able to obtain permission, Varmilo official website will refuse to apply for registration. In view of the binding registration method of the "Varmilo official website" account, you agree that the official website of Varmilo will allow your email account and email ID to be used for registration when registering.When a user registers and uses the service, the official website of Varmilo needs to collect personal information that identifies the user so that the Varmilo can contact the user when necessary or provide a better experience for the user. The information collected by the official website of Varmilo includes but is not limited to, the name and address of the user; the official website of Varmilo agrees that the use of this information will be subject to the protection of the third user's personal privacy information.

III. Account security Once the user has successfully registered, he will become a user of the official website of Varmilo, and will get a username and password, and have the right to use his username and password to log in to the official website Varmilo.The user is solely responsible for the security of the username and password and is solely responsible for all activities and events conducted under his or her username. Users may not transfer or authorize others to use their own username of theVarmilo official website in any form. The user should keep the password safely. Do not disclose the password to others. The user has to take the responsibility caused by improper password protection. If the user disclose the password, it may lead to unfavorable legal consequences. Therefore, if the user's password security is threatened for any reason, you should immediately contact the Varmilo official website customer service staff, otherwise the result will be at your own risk.

IV. User statement and guarantee The user promises that it is a civil subject with full civil capacity and has the ability to conclude a transaction to fulfill its obligations.The user is obliged to provide his or her own real information at the time of registration, and to ensure the validity and security of such contents as e-mail, name, location, etc., to ensure that the Varmilo staff can contact the user through the above contact information. At the same time, the user is also obliged to update the relevant registration information in time if any updates. Any content created, uploaded, copied, published, or distributed by the user through the use of the official website of Varmilo, including but not limited to account avatars, names, user descriptions, etc., registration information and authentication materials, or text, voice, pictures. The transmission, reply and related link pages of videos, graphics, etc., as well as other content generated by using the account or the service, shall not violate the relevant legal system of the PRC, including but not limited to the following principles: In violation of the basic principles established by the Constitution; Endanger national security, Divulge country's secrets, Subvert country's power, and undermine national unity; Damage to national honour and interests;Inciting national hatred, ethnic discrimination, and undermining national unity; Destroy the country's religious policy, Spread rumors, disrupt social order, and undermine social stability; Spreading obscenity, pornography, gambling, violence, murder, terror or abetment; Insulting or slandering others and infringing upon the lawful rights and interests of others; Contains other content prohibited by laws and administrative regulations.Users may not use the “Varmilo Official Website” account or the Service to create, upload, copy, publish, distribute and download the content of the “Varmilo Official Website” and the infringement of the legitimate rights and interests of other users or third parties: Containing any sexual or sexual cues; Containing insults, intimidation, threats; Contains harassment, spam, malicious information, and scam information; Involving the privacy, personal information or materials of others; Infringe on the legal rights of other people's reputation, portrait rights, intellectual property rights, trade secrets, etc.; Contains other information that interferes with the normal operation of the Service and infringes the content of the legitimate rights of other users or third parties.

V. Service content The official website of Varmilo is an online peripheral product trading and information service platform provided by Shenzhen Zhihaihe Technology Co., Ltd. After the user finds suitable peripheral products through the official website of Varmilo, Varmilo official website is responsible for the display and consultation of product information, receiving customer orders, completing transaction payment, arranging production for customers, logistics arrangements, follow-up product after-sales protection, and online technical support services for subsequent product upgrades. The specific service content is provided by the official website of Varmilo, including but not limited to: Online search and information display services; Theme product purchase service; Premium custom service; Service provider revenue settlement and user payment fees; The specific amount is based on the statistics generated by the official website of Varmilo. Order Tracking; Logistics delivery service; After-sales service support according to national regulations; The official website of Varmilo has the right to review or delete any content that is suspected of violating the law or violating socialist spiritual civilization, or that is considered inappropriate by the official website of Varmilo (including but not limited to text, voice, pictures, Video, graphic, etc.). All notices and other messages sent to the user can be sent via the official website of Varmilo or the contact information provided by the user.

VI. Termination of service Under the following circumstances, the official website of Varmilo has the right to terminate the service to users: When the user violates the relevant provisions of this service agreement, the official website of Varmilo has the right to terminate the service to the user; if the user registers directly or indirectly with the name of another person, Varmilo has the right to terminate the service to the user directly and unilaterally;For example, when the official website of Varmilo contacts the user through the information provided by the user, it is found that the contact information filled in by the user at the time of registration no longer exists or cannot be connected. The official website of Varmillo informs the user of the change by other contact means, and the user has not been provided within three working days, and the official website of Varmilo has the right to terminate the service to this user; If the user is found to have cheated the Varmilo, Varmilo will immediately terminate the service and have the right to detain the money in the account; Once the official website of Varmilo finds that the data or information provided by the user contains false content, the official website of Varmilo has the right to terminate the service to the user at any time; Upon termination or renewal of these Terms of Service, the User expressly disclaims the new Terms of Service; Varmilo official website believes that the service needs to be terminated. After the termination of the service, the official website of Varmilo is not obligated to retain any information in or related to the original account, or to forward any information that has not been read or sent to the user or a third party. The User understands and agrees that even after the termination of this Agreement and the termination of the User's services, the official website of Varmilo has the right to: Continue to save your user information; Continue to claim to the user responsibility for violations of laws and regulations, this agreement and the rules of the platform during the use of the official website of Varmilo.

VII. Change or interruption of service In view of the particularity of the network service, users must agree that Varmilo's official website will change, interrupt some or all of the network services, and delete (no longer save) any information submitted by the user during use without notice to the user. No liability is assumed to any users or any third parties.The official website of Varmilo needs to detect or update the platform providing network services on a regular or irregular basis. If the network service is interrupted within a reasonable time due to such circumstances, the official website of Varmilo will not take any responsibility.

VIII. Terms of service modification Varmilo's official website reserves the right to modify any of the terms of service at any time. Once any of the terms has changed, the official website of Varmilo will prompt the user to modify the content in an appropriate way.If users do not agree to the changes, they has the right to stop using the service.If the user continues to use the web service, the user is deemed to have accepted the modifications made to the Terms of Service by the official website of Varmilo.

VIIII. Disclaimer and Compensation Statement If the official website of Varmilo has clearly indicated that the service delivery method has changed and reminds the user to pay attention to the issue, the user should follow Varmilo's advice, otherwise, user should take all the responsibilities caused by any neglecting. The user expressly agrees that the risk of using the official website of Varmilo will be entirely at his own risk. The user agrees to safeguard and maintain the interests of the official website ofVarmilo and other users. The user will take all responsibilites caused by their illegal, untrue, improper, infringes on the legitimate rights and interests of the third party.

X. Privacy statement Scope of application: Personal registration information provided upon request by the user when registering for Varmilo official website account; When the user uses the official website of Varimilo, or visits its related webpage, the server value on the user's browser automatically received and recorded by the official website of Varmilo, including but not limited to IP address and other data and user requirements,Web page record. Information used for: The official website of Varmilo does not sell or disclose the user's personal information to anyone unless prior permission is obtained from the user; The official website of Varmilo also does not allow any third party to collect, edit, sell or distribute the user's personal information by any means. Any user who engages in the above activities - has found that the official website of Varmilo has the right to immediately terminate the service agreement with the user and seal up his account; For the purpose of serving the users, the official website of Varmilo may provide services to users by using the user's personal information, including but not limited to sending product and service information to users, or sharing information with Varmilo official website partners. So that they send users information about their products and services. Information Disclosure: User's personal information will be disclosed in part or in whole under the following circumstances: Disclosed to third parties with the consent of the user; Disclosure to third parties or administrative or judicial authorities in accordance with the relevant provisions of the law or the requirements of the administrative or judicial authorities; If the user violates relevant Chinese laws or website policies, it needs to be disclosed to third parties; In order to provide the products and services required by the user, the user's personal information must be shared with the third party; Other official disclosures of the Varmilo website as deemed appropriate by law or website policy; The user's bank account information provided by the official website of Varmilo will be strictly enforced by the official website of Varmilo.

XI. Others The official website of Varmilo solemnly reminds users to pay attention to the terms of this agreement exempting the official website of Varmilo and restricting the rights of users. Please read carefully and consider the risks. Minors should read this agreement accompanied by a legal guardian.The validity, interpretation and resolution of this agreement shall apply to the laws of the People's Republic of China. If there is any dispute or dispute between the user and the official website of Varmilo, it should first be settled through friendly negotiation. If the negotiation fails, the user agrees to submit the dispute or dispute to the people's court of the jurisdiction where the residence is located. If any provision of this Agreement is invalid or unenforceable for any reason, the remaining provisions are still valid and binding on both parties.The final interpretation of this agreement belongs to Shenzhen Zhihaihe Technology Co., Ltd., and reserves the right to interpret and modify. This Agreement shall apply from August 31, 2018.

Processing Time

Theme keyboards: 1-2 working days

Customized keyboards: 3-5 working days

Shipping Time:3-9 working days

Shipping Fee:Charged by FedEx, depending on your location and the weight of the products.

[*Notice:* If your order status is not updated, your address input is different from your Paypal's. Please check your e-mail and reply to the confirmed E-mail.]


About return: Due to the particularity of the customized products(cannot be resold)

we can provide one-year quality guarantee service, but will not accept returns.

Varmilo oversea retail after-sales terms

1. From the date of receipt by the user
Varmilo will provide the quality guarantee service of one-year for keyboards and one-month for accessories

2.We hope to solve the user’s quality issues in the shortest time.
Therefore, Varmilo has the right to choose the most efficient ways as followings
①After negotiation between the two parties, Varmilo can provide corresponding spare parts or components to the users for replacement, the delivery cost involved should be borne by Varmilo.
②After negotiation between the two parties, the users can send back to Varmilo for repairing, the delivery cost involved should be borne by Varmilo.

3. The following conditions are not covered by the warranty,
but can be maintenance service :
③Exceeding guarantee periods
④No warranty card, can not provide the order number and other valid purchase credentials;
⑤Damage caused by irresistible factors (Including but not limited to flood, earthquake, theft, fire, etc);
⑥Damage caused by human causes;
⑦Any damage caused by the user, maintenance and adjustment not in accordance with the requirements of the User Manual;
⑧Demolition or repair without the authorization of the Varmilo;
⑨Other failures and damages caused by problems other than the design, manufacture and quality of the product itself;

About Invoice

You can download the invoice on Paypal.

Non-factory quality problems, do not accept returns and refunds

Varmilo does not accept refunds for returns due to customer refusal to pay customs duties.
The amount of customs duties is determined by the actual transaction value (full amount) and the buyer's local policy.
Therefore, please confirm the customs duties of this type of goods in the place where the customer belongs before.
purchasing to avoid unnecessary losses.

Refunds for quality-related issues

If the product has non-artificial quality problems and cannot be solved after-sales, Varmilo will offer a partial refund according to the usage time of the device.
Buyer must provide sufficient proof of purchase
Varmilo must document what happens when buyers troubleshoot the product
The defective item’s serial number and/or visible proof depicting the defect are required
It may be necessary to return an item for quality inspection
Before confirming that the product quality problem is caused by Varmilo, the buyer will bear the freight for returning and sending the item, please understand!